FREQUENTLY ASKED QUESTIONS
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Do you offer delivery and set-up?
Yes, we offer delivery and set-up services. Pricing is based on the distance from our location and the specifics of your rental order.
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Do you offer customer pick-up orders?
Yes, we do offer customer pick-up orders. However, please note that certain items in our inventory are not eligible for pick-up due to their size, complexity, or delivery requirements. Feel free to contact us for more information on which items are available for pick-up.
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Do you deliver to cities outside of Austin?
Yes, we do! Please note that deliveries outside of Austin may incur additional travel fees, which vary based on factors like distance, the size of your rental, and the staffing required. Due to rising fuel costs and potential additional truck needs, travel fees can fluctuate.
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Do you provide tents to rent?
Yes, we offer a wide range of tent sizes to accommodate events from 10 to 500 guests. Our tents are available for both indoor and outdoor use, providing flexible solutions for any venue. Contact us today to check availability and find the best fit for your event.
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Do you have showroom?
We do not have a traditional showroom. However, we are happy to schedule a meeting at our office if you would like to view specific items from our inventory.
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Do you require a deposit?
Yes, we require a 50% deposit to reserve your requested items and secure your event date on our calendar. The remaining balance must be paid in full at least three days prior to the event.
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What forms of payment do you accept?
We accept credit cards, company checks, and direct deposit.
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I'm ready to book! Where do I start?
We love to hear it! Click on this link to begin the booking process.
